Nettleton School District

JOB DESCRIPTION

TITLE

Technology Support Technician

MINIMUM QUALIFICATIONS

• At least 48 hours of college credit in technology/network related courses. Documented experience may be considered in lieu of college hours.
• Prefer documented experience in computer repair, installation of technology equipment and software.
• A working knowledge of hardware, software, and network infrastructure

PERFORMANCE RESPONSIBILITIES

·         Provide end user support while aiding the Network Engineers to maintain the district’s                          technology, computer assets, and supporting staff in the use of technology.

·         Complete work requests using support ticket system

·         Prioritize work orders

·         Assist Network Engineers with monitoring network

·         Establish and maintain staff and student accounts

·         Monitor HVAC online system and schedule as applicable

·         Act as liaison between school and network engineers

·         Assist with website support and updates

·         Maintain a positive working relationship with all administrators

·         Manage technology fixed assets

·         Assist with monitoring of internet safety and security

·         Others duties assigned by supervisor

REPORTS TO

·         Superintendent or designee

TERMS OF EMPLOYMENT

EVALUATION

Performance will be evaluated in accordance with support personnel